Return & exchange

How do I return something?

If you would like to return any of the products, please fill out a return request here:

Hum's return form

The item must be returned in unused condition and in its original box.

How much does it cost to return something?

For returns within Sweden - 79 SEK

For returns within the EU - 13 EUR

For returns from the UK - 20 GBP

For returns outside the EU - 35 USD

* Return and shipping costs are not refundable.

Can I exchange my item for something else?

Yes, you can exchange by filling out the return form and selecting the new size or product you want to exchange for, but we cannot guarantee that the goods will be in stock when you choose to make your exchange.

Have you received my return?

Our returns process takes up to 14 days from the day you sent back your return.

As soon as we have processed your return, you will receive a confirmation via email and a refund according to the payment method you have chosen.

How do I pause my Klarna invoice?

You can pause your payment by logging into your Klarna account or via your Klarna app with your Bank ID. By going to the payment and pressing "report return" you pause your payment at no extra cost until your return has been processed. As soon as the return has been processed, you will receive an update from Klarna. Either your invoice has been canceled or updated with a new amount.

Can I return a product purchased on sale?

Yes, that's fine. As long as the product is in its original condition and packaging, it is possible to make a return. Return fees can be found under Returns.

An item is missing from my order.

If your order was shipped in one shipment but you are missing an item, please contact us with your order number and the item name. We will help you get everything sorted!

I have received the wrong item sent to me.

We apologize if you received the wrong item in your shipment! Contact us and provide your order number, the name of the item, and attach a picture of the item and your return slip, and we will make everything right.

I have received a damaged shipment.

If your shipment is damaged or has been opened during delivery, please contact us and attach a picture of the damaged shipment. Also contact your postal agent or transport provider directly and report the incident.

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